Perfect technical documentation, mature technical team, tailor-made service support program for customers
Provide fast, efficient and comprehensive technical support services
Efficient Customization Service
As a leading provider of network visibility, intelligent system platforms, computing network solutions, and operation & maintenance technologies, EmbedWay has been continously providing customers with first-class products and high-quality services. The company's excellent R&D team in board and system development has a comprehensive technical accumulation, rich development experience and rigorous development process, to meet customing needs to provide adequate ensurance and rapid response.
The company's nationwide marketing network and numerous successful experience in overseas markets will continue to provide more valuable and innovative products and services for customers and partners around the world.
Comprehensive Support Service
The company has a sound organizational structure and senior professional technical support team, so that we can quickly respond to customer demand, all-round support users and partners, with user satisfaction as our goal.
TelephoneSupport
Through the service hotline 400-009-4966 to contact us, obtain project consultation, fault diagnosis and other guiding technical services. No matter in our city or in other places, we can give a satisfactory response in 7*24 hours.
MailSupport
You can get a 7*24 hour response in time by email to support@embedway.com.
RemoteAssist
When the telephone support is inconvenient to solve the problem or the fault condition is more complicated, the technicians of our company, with the assistance of the user side, conduct remote diagnosis and analysis through the remote remote login method, and provide services for troubleshooting and answering the problem.
RemoteAssist
LiveSupport
When the equipment fails or the problem is debugged and the location personnel need to cooperate, we will arrange personnel to go to the scene to solve the problem.
LiveSupportPSIRT
EmbedWay PSIRT Incident Response Team is responsible for receiving, processing and publicly disclosing security vulnerabilities related to EmbedWay products and solutions, and is the only portal for EmbedWay to disclose vulnerability information.
The team is also responsible for responding to and dealing with security incidents submitted by customers, responding to and dealing with security incidents published by the industry association, developing the company's information security incident management strategy and security incident handling scheme.
EmbedWay encourages vulnerability researchers, industry organizations and suppliers to proactively report security vulnerabilities related to EmbedWay products to PSIRT. Contact: EmbedWay PSIRT Email: psirt@embedway.com.
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Stock code: 603496
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